Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-tour-bus-packages.terratrek.net (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle the information you provide to us when using our website, applications, services, and products. By accessing or using our platform, you consent to the practices described in this policy.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website located at https://dubai-tour-bus-packages.terratrek.net
  2. All associated mobile applications and software
  3. Online services and products offered through our platform
  4. Any third-party integrations or links accessible from our site, though please note that this policy does not extend to their practices. Third-party privacy policies govern interactions with these external platforms.

Processing Activities

This Privacy Policy guides how we handle your personal information when:

  1. You use any of our applications, services, or accounts as an authorized user.
  2. You visit and interact with our website, including viewing content, making purchases, or subscribing to newsletters.
  3. We communicate with you via email, phone, SMS, or other channels for promotional, transactional, or informational purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile preferences.
  2. Payment Information: Data needed for processing transactions, like credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Records of purchases, booking details, and financial history related to our services.
  4. Purchase Information: Items bought on our platform, order quantities, and related shipping information.
  5. Mobile Device Identifiers: Unique device IDs or mobile phone numbers for sending targeted notifications (with your consent).
  6. Location Data: GPS coordinates or other location-based services data to provide personalized content and services.
  7. Feedback and Reviews: Comments, ratings, and reviews you share about our products or services.
  8. Social Media Information: If you choose to log in through social media accounts, we may collect information from those platforms (as governed by their privacy policies).
  9. Product Information: Details you provide when subscribing to product updates, such as preferences and contact details.

We obtain this data through direct user input, automated systems (like cookies), and third-party service providers who assist us in improving our services.

Cookies

Our website uses cookies to enhance user experience and gather analytics. Cookies are small text files stored on your browser that serve various purposes:

  1. Strictly Necessary: These ensure basic functions of our website, like page navigation and access to secure areas.
  2. Preference: Remembering your preferences, such as language settings or display options.
  3. Analytics: Tracking user behavior to analyze trends and improve our services (using third-party tools).

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, we securely delete or anonymize the data to prevent direct identification. Our retention periods vary based on jurisdiction and the specific type of data:

  1. Financial records are typically kept for 5-7 years post-transaction.
  2. User accounts may remain active until you request deletion or deactivation.
  3. Analytics data is often retained for a shorter period, unless required by law.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Employing industry-standard encryption protocols for secure data transmission.
  2. Engaging reputable third-party processors who adhere to strict privacy standards.
  3. Regularly reviewing and updating our security practices as technology evolves.

Children’s Privacy

We do not knowingly collect or target personal information from children under 18 years of age. Our services are designed for a general audience, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data under certain circumstances.
  4. Restriction: Limit our processing of your data in specific situations.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for legitimate interests.
  7. Non-Discrimination: Be free from decisions based solely on automated processing.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities or contact our privacy team for resolution.

To exercise these rights, please reach out to our privacy officer at the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information on how we protect your privacy.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

We appreciate your trust in using our services, and we are committed to maintaining the highest standards of data privacy and security.